Support

We read and reply to every message.

Before you write

A few things that solve most questions:

My progress disappeared

Your progress lives on your device, so it does not follow you to a new phone automatically. In Settings → Backup you can copy a backup and restore it on another device. If you lost data without a backup, email us — we may be able to help you understand what happened, though we cannot recover data that only ever existed on a device you no longer have.

I paid but the app is still locked

Open Settings → Restore purchase. Purchases are tied to your Apple ID, so make sure you are signed in with the same Apple ID you bought it with. If it still will not unlock, email us with the date of purchase and we will sort it out.

Is a question wrong?

Our questions are reviewed by a certified crane operator, but if you believe an answer or explanation is incorrect, please tell us the exact question and why — we take accuracy seriously and will review it. Include a screenshot if you can.

Refunds

Purchases are handled by Apple, so refunds go through Apple. Request one at reportaproblem.apple.com. If something about the app is not right, email us first — we would rather fix it.

Everything else

Anything at all — support@prepsure.online.